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I need help with rebooking my flight online, I want to request written proof of a delayed or cancelled flight, Go to the official Air France WhatsApp page, Go to the official Air France Facebook page, Assistance to passengers with reduced mobility - Saphir, Booking a flight - I need assistance with making an online booking, Booking a flight - I want to book a flight or add an extra option, Booking a flight - I want to book a flight using Miles, Booking a flight - I need more information about special assistance while travelling, Booking a flight - I need more information about travelling with children or infants, Booking a flight - I need more information about travelling with a pet, Booking a flight - I want to make a group booking, Managing my booking and check-in - I want to change my booking, Managing my booking and check-in - I want to change or cancel my reward ticket, Managing my booking and check-in - I want to cancel my booking, Managing my booking and check-in - I need help checking in for my flight, Managing my booking and check-in - I want more information about my upcoming flight, Managing my booking and check-in - I need an invoice, Baggage - My baggage is missing or delayed, Baggage - I want to know how much baggage I can bring, Baggage - I want to bring additional or special baggage, Baggage - An item is missing from my baggage, Baggage - I lost or found an item on board or at the airport, Flying Blue or Air France account - I forgot my password, Flying Blue or Air France account - I want to change the personal information in my Flying Blue account, Flying Blue or Air France account - I want to claim missing Miles, Flying Blue or Air France account - I want to request a Flying Blue card, Refunds and compensation - I want to request or track a refund of my ticket, Refunds and compensation - I want to request a refund for an extra option, Refunds and compensation - I want to request compensation for unforeseen costs due to delayed baggage, Refunds and compensation - I want to request compensation for unforeseen costs due to a delayed or cancelled flight, Refunds and compensation - I want to make, edit or track a complaint, Refunds and compensation - I want to cancel my booking, Refunds and compensation - I want to cancel my insurance. Are you a Flying Blue Platinum or Ultimate member? Please find the relevant contact information below. Do you have another question relating to Flying Blue? From this date on, you’ll have 6 months to use your remaining Miles. Air France collects cookies to enable the proper functioning and security of our websites, and help us offer you the best possible user experience. To cancel your Flying Blue membership, please e-mail us with your request. Air France SkyTeam Ouverture d'une nouvelle fenêtre. Don't see the answer you're looking for? If you would like more information, please consult the. You can change your cookie settings at any time. My flight is cancelled, what are my options? Afficher directement le contenu de la page Ouvrir le menu menu. You can change your cookie settings at any time. To save time, please have your Flying Blue number and personal access code ready. Please find our call center telephone numbers and opening hours below. Do you have another question relating to Flying Blue? Name. Find answers by selecting topic below. For more information, please read the Air France, Annuler le changement de pays ou de langue, Drop off baggage the day before your departure, Connections at Paris-Charles de Gaulle and at Paris-Orly, In-flight entertainment and WiFi on board, Intercontinental / Caribbean / Indian Ocean flights, Flights within Europe / Northern Africa / Israel, Flights in France and departing from French regions, AIR FRANCE KLM - Banque Saudi Fransi Visa Cards, The cheapest flights over the next six months, Our solutions for companies and business travelers, BlueBiz, the program for small and medium-sized businesses, Go to the official Air France Facebook page, Assistance to passengers with reduced mobility - Saphir, Are necessary for the proper functioning of the websites, Enable you to book a flight and access your account securely, Help us detect any bugs and improve our websites, Collect anonymous information about your visits to our websites, Store your preferences based on previous visits to our websites, Help us identify relevant e-mails, social media and banner ads for you, Allow our partners display offers and advertisements that suit your interests. Your Flying Blue membership will end on the date of the request. Contact Flying Blue Customer Service Our Flying Blue advisors are available to assist you worldwide. Are you a Flying Blue Silver, Gold or Platinum member? Please find the relevant contact information below. You can use exclusive telephone numbers to contact us. Flying Blue by phone Tel: 0800 222 305 for members residing in South Africa Tel: +33 1 58 68 68 68 for members residing outside of South Africa Fax: +33 1 58 68 68 00 For more information, please read the Air France, Annuler le changement de pays ou de langue, Drop off baggage the day before your departure, Connections at Paris-Charles de Gaulle and at Paris-Orly, In-flight entertainment and WiFi on board, Intercontinental / Caribbean / Indian Ocean flights, Flights within Europe / Northern Africa / Israel, Flights in France and departing from French regions, The cheapest flights over the next six months, Our solutions for companies and business travelers, BlueBiz, the program for small and medium-sized businesses, I need assistance with making an online booking, I want to book a flight or add an extra option, I need more information about special assistance while travelling, I need more information about travelling with children or infants, I need more information about travelling with a pet, I want to change or cancel my reward ticket, I want more information about my upcoming flight, I want to know how much baggage I can bring, I want to bring additional or special baggage, I lost or found an item on board or at the airport, I want to change the personal information in my Flying Blue account, I want to request or track a refund of my ticket, I want to request a refund for an extra option, I want to request compensation for unforeseen costs due to delayed baggage, I want to request compensation for unforeseen costs due to a delayed or cancelled flight, I want to make, edit or track a complaint. We strongly recommend that you send us your requests through the online forms. Delayed or cancelled flight - My flight is cancelled, what are my options? Email Vous pouvez à tout moment modifier vos préférences. Air France collects cookies to enable the proper functioning and security of our websites, and help us offer you the best possible user experience. Please find the relevant contact information below. Please send postal mail to the following address: Air France collects cookies to enable the proper functioning and security of our websites, and help us offer you the best possible user experience. Our customer service department is currently receiving a large number of telephone calls. By clicking on Agree, you consent to the use of these cookies. Flying Blue, le programme de fidélité d'Air France et KLM, utilise des cookies pour assurer le bon fonctionnement et la sécurité de son site, et pour nous aider à vous offrir la meilleure expérience possible. Please contact our Flying Blue agents at 0 825 864 864 (0.15 €/min) Fax : +33 1 58 68 68 00 From abroad: Please dial +33 1 58 68 68 68 Fax : +33 1 58 68 68 00 If you live outside France, please visit the Flying Blue website to find the Flying Blue phone number to dial from your country. For all questions concerning your loyalty program and using your Miles, contact Flying Blue directly. You can change your cookie settings at any time. En cliquant sur Accepter et continuer, vous consentez à l'utilisation de ces cookies. Jot us a note and we’ll get back to you as quickly as possible. By clicking on Agree, you consent to the use of these cookies. Delayed or cancelled flight - I want to check the status of my flight, Delayed or cancelled flight - I need help with rebooking my flight online, Delayed or cancelled flight - I want to request written proof of a delayed or cancelled flight, Delayed or cancelled flight - I want to request compensation for unforeseen costs due to a delayed or cancelled flight, Are necessary for the proper functioning of the websites, Enable you to book a flight and access your account securely, Help us detect any bugs and improve our websites, Collect anonymous information about your visits to our websites, Store your preferences based on previous visits to our websites, Help us identify relevant e-mails, social media and banner ads for you, Allow our partners display offers and advertisements that suit your interests. For all questions concerning your loyalty program and using your Miles, contact Flying Blue directly. Are you having difficulties accessing your Flying Blue account or booking your Award ticket? Contact Flying Blue; Back; Buy a ticket with your Miles; Online shopping; Donate Miles to a charity; Buy, give or transfer Miles; Back; Change level; Explorer; Silver; Gold; Platinum; Back; Best offers and promotions; The cheapest flights over the next six months; Back; Air France Travel Guide; Where to go? Log into your account to access your dedicated phone number. For more information, please read the Air France, Annuler le changement de pays ou de langue, Drop off baggage the day before your departure, Connections at Paris-Charles de Gaulle and at Paris-Orly, In-flight entertainment and WiFi on board, Intercontinental / Caribbean / Indian Ocean flights, Flights within Europe / Northern Africa / Israel, Flights in France and departing from French regions, The cheapest flights over the next six months, Our solutions for companies and business travelers, BlueBiz, the program for small and medium-sized businesses, Go to the official Air France Facebook page, Assistance to passengers with reduced mobility - Saphir, Are necessary for the proper functioning of the websites, Enable you to book a flight and access your account securely, Help us detect any bugs and improve our websites, Collect anonymous information about your visits to our websites, Store your preferences based on previous visits to our websites, Help us identify relevant e-mails, social media and banner ads for you, Allow our partners display offers and advertisements that suit your interests. 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