Cool decor. Had a welcoming and wonderful experience at the bar at the Empire. The pool closes at 9pm which sucks. Your email address will not be published. Cons - very expensive - the room, the items in the room, the bar, the pool is tiny, the hotel was very busy in the evening as they have a rooftop bar, we had a cockroach in our room but they did upgrade/move us quite quickly and offered to help with our luggage, staff were ok but not overly friendly, terrible wifi. My apologies for the couple of challenges took place and hope you visit us once again. I asked to speak with a Manager in charge more than once and they found excuses for me not to talk to someone. The room I was staying in had bugs all over the place, in my bed, my bathroom, on the window shelfs, my desk, etc. Best regardsAtif YoussefGeneral Manager gm@empirehotelnyc.com. More, Dear MissBlair123,Thank you for your feedback and for your recent stay. Register now - it’s free! Pros - visited for our honeymoon last year and they gave us a bottle of champagne, the lobby is gorgeous with so much character, the rooms are lovely, they do a "Chuck Bass" cocktail for Gossip Girl fans, great location. Please write to me directly for your next stay , I would like to handle your reservation personally.Regards,Carlos OrihuelaAssistant General Managercorihuela@empirehotelnyc.com. Cool decor. Dear MrsMarsden21,Thank you for your feedback and for your recent stay. At Booking.com you can often find special promotions that allow you to save up to 20% on hotel rates. The Empire Hotel New York on the Upper West Side is one of the best known hotels in New York – based on the prominent neon sign on the roof and its star role in the TV series, Gossip Girl. New York City Tourism New York City Hotels Sofa bed for my colleague to sleep on, wasn't made up first night despite asking..The air conditioning was uncontrollable, loud and disrupted our sleep and froze you after leaving the shower..The water in the room is 8 dollars a bottle... Dear nicholasb640,Thank you for your most recent stay with us. We are very disappointed, we liked this hotel and planned to come back, however after that incident we absolutely will not. Friendly staff. Book your room at the Empire & get a great deal. This business uses tools provided by Tripadvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one. Cannot wait to go back!More, Marlena BThank you for a great review and feedback and service that you received during your stay. Please contact me directly and I will handle your reservation personally. We didn't pay $60 to valet park, found a lot behind the hotel for $40/day. Central Park is literally a 5 minute walk away, a little slice of paradise in such a busy city. I'd go outside. In my eyes a concierge should have good local information yet he didn't have a clue which services ran where at weekends and because of his information we got lost a couple of times.The hotel is in a good location, times square is only 5 minutes away on the subway. Taxes and fees that are shown are estimates only. Staff wasn't the friendliest. The pool closes at 9pm which sucks. We use cookies to ensure that we give you the best experience. As the Assistant General Manager, I am so pleased to hear our location and service exceeded your expectations. At night, there's a rooftop club that's really popular, and you don't have to wait in line if you are a hotel guest. Log into myNY and start planning your New York trip. The room was "spacious" for NY ;) and overall was pretty clean. They were everywhere! Dear mallenmallen,Thank you for your most recent stay with us. Click here to learn more or control your settings. Empire Hotel New York on the Upper West Side, Making a reservation at The Empire Hotel New York. Please see our partners for more details. We had a great weekend at this hotel. The hotel staff were friendly, helpful and professional. Room service left many things to be desired but overall it was a good stay. I was travelling solo and am a huge GG Fan. We had a good view of Lincoln Center on one side and normal busy NYC streets on the other with hint of park on the other. I wouldn't return. And according to my confirmation WiFi should have been included with the price of the room but I was denied an access code and was told that I am welcome to use WiFi in the lobby. I am very sorry to learn about your most recent experience in our hotel. Please send me the details of your reservation so I can look further into this matter.Regards,Carlos OrihuelaAssistant General Managercorihuela@empirehotelnyc.com. I’m so happy to see that you enjoyed your stay at The Empire and the birthday celebration. The Empire Hotel: The Chuck Bass of locations - See 8,450 traveller reviews, 1,891 candid photos, and great deals for The Empire Hotel at Tripadvisor. Easy walk to plenty of restaurants and the train. I look forward to hearing from you.Regards,Jennifer. Tonya EThank sharing your story and journey at the hotel. I hope to reconnect and regain your trust.GM of Empire Hotel. I am very sorry to learn about your most recent experience in our hotel. Will book here again, but will not go to NYC in the summer months again! I was treated with Respect and a smile. Register for myNY now and start planning the perfect trip to New York City! - See 8,446 traveller reviews, 1,900 candid photos, and great deals for The Empire Hotel at Tripadvisor. Dear rogerbC8618TG,Thank you for your most recent stay with us and for sharing your feedback. The hotel is very trendy, with cool couches in the lobby. I am very sorry to learn about your most recent experience in our hotel. Also we were told 20% off at restaurant Chowder, and at pool top, but we only got 10% discount. My apologies for the couple of challenges took place. Thank you for a great review and feedback, we look forward to reconnecting in the near future.GM Empire Hotel. We visited as part of the Gossip Girl tour and perhaps I should have just left it there and stayed in our other hotel for the whole honeymoon. The tiles in the bathroom were coming off the wall, coding on walls and doors were coming off, etc. The AC at the hotel worked horribly, last night there we had to stay in separate rooms. As the Assisstant General Manager I am disappointed to hear that your positive experience at the Hotel has been overshadowed by the challenges you are experiencing with billing. New York City Tourism New York City Hotels Please send me your booking details so I can further review your Room Service order.Regards,Carlos OrihuelaAssistant General Managercorihuela@empirehotelnyc.com. The swimming pool is about 5' by 15', it is small, cute, not heated. Jeanie ClintonThank you for your feedback and your suggestions...is it unacceptable for the behavior and mannerisms that you have conveyed: our sincere apologies.Safe TravelsGM Empire Hotel. I was due to meet friends to go to the Metropolitan Museum so just had to rearrange for my cousin to dump her bags at the porters and meet us instead of being able to get in the room. Please send me the details of your reservation so I can look further into this matter.Regards,Carlos OrihuelaAssistant General Managercorihuela@empirehotelnyc.com. Review collected in partnership with this hotel. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. TV is big and plenty of channels, most of the news channels were only covering the primaries so struggled to find news about the UK.The room was fairly small but that was fine, we were there to see the city!The staff were friendly, the doormen were chatty and helped you hail taxis and gave directions. Plus the place is still dark and creepy. The bathroom was small and the shower flooded the bathroom, when we talked to to reception about this we were told "it's supposed to do that" which is obviously rubbish and it is just poorly designed. Stayed here for a week with my husband. Dear shoelessrose,Thank you for your feedback and for your recent stay. The Penthouse suite of the Empire hotel is the Upper West Side residence of Chuck Bass and Nate Archibald as of season 3. Chuck Bass! I know we have rooms that will exceed your expectations as they are more spacious and are the main reason why Chuck Bass bought the Empire! This business uses tools provided by Tripadvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one. We checked in at 5pm on a Saturday, went right out, were back around midnight, and before 8AM Sunday there was a bill slipped under the door for several mini bar items that we hadn't used--even if we had used any, how would they have known during that timeframe? Friendly staff. Taxes and fees that are shown are estimates only. The bartender knew right away, lol. Go to get drinks but can't recommend staying. Please send me your booking details as I would like to look further into the issue with the A/C.Please let me know if I can be of further assistance in the future.Regards,Carlos OrihuelaAssistant General Managercorihuela@empirehotelnyc.com. The rate I got on Priceline was pretty good. Air conditioning was dated and could not keep the room as cool as I would have hoped, but it was very hot outside. The rooftop pool was one of the main reasons for me to book the Hotel but upon Arrival I was told the pool is closed even though the Website stated otherwise. The pool on the roof was closed for renovation but on a sunny day this must be a lovely place to hang out in. small room, tiny bathroom, narrow hallways, super slow elevators, lousy AC.Though the bed is nice.DO NOT GO UNLESS U REALLY LIKE CHUCK BASSMore, Dear Haoyu R,Thank you for your feedback on TripAdvisor regarding your most recent stay at the Empire Hotel. Dear MrsMarsden21,Thank you for your feedback and for your recent stay. The front desk staff took care of it right away but I have to wonder how and why that happened. Review tags are currently only available for English language reviews. Commentdocument.getElementById("comment").setAttribute("id","a80dd6d174ef0cd795ad2e239f08ec75");document.getElementById("e54eea4e91").setAttribute("id","comment"); Save my name and email in this browser until I comment again. Room types may vary. I love hooking all of you up with the inside scoop, top attractions, events and everything in between. Dear William W, Thank you so much for taking the time to write your feedback. Jeffrey W, General Manager at The Empire Hotel, responded to this review. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. The location is great - it's only a few blocks from Central Park, across the street from Lincoln Center, and close to a lot of cute restaurants and stores. 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The location is great, right next to the subway - which for $3 can take you anywhere in the city/Brooklyn. The rooms are clean and have enough space, especially for a New York hotel room. Every day for the past 3 days they've been charging my card $100+ and they are failing miserably with helping resolve the issue. Get exclusive content, real insider tips, and the best deals in NYC for FREE! Had a welcoming and wonderful experience at the bar at the Empire. Ever since I’ve been exploring this amazing city for Loving New York I’ve grown to love it even more. They claimied we used multiple bottles from the mini bar even though we never touched it.. And continued to charge the card after they resolved a booking issue with bookit.com. Tapestry Collection by Hilton Hotels in New York City, Hotels near ExtraVertical Climbing Center, Hotels near Lincoln Center for the Performing Arts, Hotels near New York Public Library for the Performing Arts, Hotels near Vivian Beaumont Theater - Macbeth, Hotels near 66th St – Lincoln Center Station, Hotels near 59th St – Columbus Circle Station, Hotels near 68th St – Hunter College Station, Hotels near 81st St – Museum of Natural History Station, Hotels near (EWR) Newark Liberty Intl Airport, Hotels near (JFK) John F. Kennedy Intl Airport, Hotels near American Musical & Dramatic Academy New York, NY, Hotels near John Jay College of Criminal Justice, Hotels near Alvin Ailey American Dance Theater, Hotels near New York Institute of Technology, Hotels near Mannes College The New School for Music, Hotels near City University of New York, Hunter College, Hotels near New York School of Interior Design, We compared the lowest prices from 17 websites, We compared the lowest prices from 13 websites, We compared the lowest prices from 18 websites, We compared the lowest prices from 15 websites, We compared the lowest prices from 14 websites, We compared the lowest prices from 20 websites, We compared the lowest prices from 16 websites. It was fun and close to a lot of great restaurants, shopping and Columbus Circle. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. You are better off to choose an alternative, if you have the chance! I stayed at the Empire Hotel with my best friend earlier this year. Pros - visited for our honeymoon last year and they gave us a bottle of champagne, the lobby is gorgeous with so much character, the rooms are lovely, they do a "Chuck Bass" cocktail for Gossip Girl fans, great location. When NYC tap water is among the best water you can get? Prices are the average nightly price provided by our partners and may not include all taxes and fees. EmpireManagement, Manager at The Empire Hotel, responded to this review. Dear shoelessrose,Thank you for your feedback and for your recent stay. I loved the location, it was a great area. Sofa bed for my colleague to sleep on, wasn't made up first night despite asking..The air conditioning was uncontrollable, loud and disrupted our sleep and froze you after leaving the shower..The water in the room is 8 dollars a bottle... Dear nicholasb640,Thank you for your most recent stay with us. Payments made by partners impact the order of prices displayed. Ask Connector211607 about The Empire Hotel, Marriott Autograph Collection Hotels in New York City, Preferred Hotels & Resorts in New York City, Ascend Collection Hotels in New York City, Hotels near ExtraVertical Climbing Center, Hotels near Lincoln Center for the Performing Arts, Hotels near New York Public Library for the Performing Arts, Hotels near Vivian Beaumont Theater - Macbeth, Hotels near 66th St – Lincoln Center Station, Hotels near 59th St – Columbus Circle Station, Hotels near 68th St – Hunter College Station, Hotels near 81st St – Museum of Natural History Station, Hotels near (EWR) Newark Liberty Intl Airport, Hotels near (JFK) John F. Kennedy Intl Airport, Hotels near American Musical & Dramatic Academy New York, NY, Hotels near John Jay College of Criminal Justice, Hotels near Alvin Ailey American Dance Theater, Hotels near New York Institute of Technology, Hotels near Mannes College The New School for Music, Hotels near City University of New York, Hunter College, Hotels near New York School of Interior Design, We compared the lowest prices from 17 websites, We compared the lowest prices from 13 websites, We compared the lowest prices from 18 websites, We compared the lowest prices from 15 websites, Hampton Inn Manhattan Madison Square Garden Area, We compared the lowest prices from 14 websites, We compared the lowest prices from 20 websites, We compared the lowest prices from 16 websites. The bed is super comfortable! more. I stayed at the Empire Hotel with my best friend earlier this year. Our room was okay, the wallpaper was a little tired in places. The swimming pool is about 5' by 15', it is small, cute, not heated. Please write to me directly for your next stay , I would like to handle your reservation personally.Regards,Carlos OrihuelaAssistant General Managercorihuela@empirehotelnyc.com. Discover genuine guest reviews for Empire Hotel, in Upper West Side neighbourhood, along with the latest prices and availability – book now. I am sure many of you are also familiar with the great Empire Hotel rooftop bar, that allows you to have fantastic views of the Upper West Side and Central Park. I have stayed in other hotels before and this was never in issue. I was travelling solo and am a huge GG Fan. Don’t have an account? Please send me the details of your reservation so I can look further into this matter.Regards,Carlos OrihuelaAssistant General Managercorihuela@empirehotelnyc.com, This is the version of our website addressed to speakers of English in Australia. After moving here 5 years ago, I still see it as my dream life. $9 for a bottle of water? The rooftop is a great place to hang out - there's a pool and lounge chairs with drink service. We stayed at The London and loved it, we will most likely not return to The Empire Hotel. Trouble started after check out. Stay at this 4-star romantic hotel in New York. This site uses cookies to improve your experience, to enhance site security and to show you personalised advertising. Please see our partners for more details. As mentioned I tried to speak with a Manager in charge several times and did not succeed. I stayed there for one reason and one reason only - Chuck Bass "bought" it. Review tags are currently only available for English language reviews. And for less expensive, there is a PJ Clark's anchoring one corner of the Hotel. 5 reasons why myNY will make creating your itinerary easy! Check your room first if booking in summer and make sure the bed is not up against the archaic, plane propeller noisy air conditioning thingy. The bar is attractive, and there is a mezzanine above where you can take your drink & people watch, and some of them are entertaining to watch! Housekeeping was great and we did not have any problems with towels like other reviewers.The staff at the front desk were very friendly and efficient, Aretha checked us in and Victor who renewed our key card after we left the roof bar in the early hours, was still there at noon and checked us out - I hope he has managed to get the time back =). He stated that Chuck Bass would be here any moment. Browse Our Accommodations in New York City The 427 rooms and suites at The Empire Hotel showcase the same sexy, bohemian NYC allure of our lobby. It was fun and close to a lot of great restaurants, shopping and Columbus Circle. Review collected in partnership with this hotel. We have begun renovation in our guest rooms already and anticipate to complete all guest floors before the end of Summer. The bathroom was small and the shower flooded the bathroom, when we talked to to reception about this we were told "it's supposed to do that" which is obviously rubbish and it is just poorly designed. We look forward to reconnecting in the near future.Safe TravelsGM Empire Hotel, This is the version of our website addressed to speakers of English in the United States. Your NYC Trip planning & itineraries. More, Dear MissBlair123,Thank you for your feedback and for your recent stay. Your email address will not be published. Add an image The main Room This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. Best regardsAtif YoussefGeneral Manager gm@empirehotelnyc.com. For the most part the room was ok, bathroom was a little small, towels were on the desk. I'd advise taking your own water/drinks as prices were a bit steep ($8 for a bottle of water). Please see our partners for more details. Great location an excellent serviceThe room was just too small for 2 people for 4 nightsGreat cocktail bat, Dear sw44London,Thank you for taking the time to provide us with your feedback on your most recent stay at the Empire Hotel. It's right by the subway to take you downtown. We strive to provide cozy comfort and we will be using your feedback to improve our process. Required fields are marked *. Dear KazBaz59,Thank you so much for taking the time to write your feedback. As a traveler outside the US it was frustrating that there was no WiFi available in the room, you need to go to the lounge/lobby area. Otherwise I'd give it two stars. Popular attractions Metropolitan Opera House and Lincoln Center are located nearby. Great services, average rooms, multiple problems experienced with room (tv didn't work; AC was unreliable so room temp was uncomfortable the whole stay; they ran out of coffee for the rooms--how is that possible in NYC? Great hotel, will be staying here again. :-), Dear Alice,Thank you so much for taking the time to write your feedback. Looking forward to your next stay at the Empire.Best regardsAtif YoussefGeneral Manager gm@empirehotelnyc.com, This is the version of our website addressed to speakers of English in United Kingdom. Concierge on the other hand was not great, I wanted to leave an envelope with one of the room keys for my cousin who was arriving later at Concierge but was told - 'see reception' which at that time had a que of people. We had a lovely junior suite on the 10th floor and it was an L shaped room with bed on one end and sofa in the other. Payments made by partners impact the order of prices displayed. Nadine KOur sincere apologies for not meeting your expectation during your stay, it is never a good thing to read that we have fail to deliver a positive experience. The iconic Empire Hotel New York is well known as the empire of Chuck Bass from the television series Gossip Girl. Across the street from Lincoln Center where we saw free outdoor concerts. I wouldn't expect any staff to enter the room on a Saturday night unless I asked. I booked a king size room with city view and though I received a king size bed the room was too small for a king size and the bed should have not been larger than a queen. Oh, The Palace, Chuck Bass’ first den of sin. I was a guest at the Empire Hotel in New York about a week ago and I can honestly say: NEVER AGAIN!There were several issues with my room that I was extremely unhappy with and which I addressed right at the first night at the Hotel but I did not receive any help from the staff. :-) Beds were comfy. :-) Beds were comfy. Dear Angela S,Thank you for a great review! He stated that Chuck Bass would be here any moment. Comparison of the New York Attraction Passes. I wouldn't return. I am sorry to learn that you had such an experience in our hotel. more. My apologies for the couple of challenges took place and hope you visit us once again soon. Once they learned it was Ann's birthday they upgraded us and left wine in her room. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Our associates look forward to reconnecting in the near future.Safe TravelsGM Empire Hotel. My sheets were also dirty and even though I asked for them to get changed, that did not happen. Price of hotel was ok for NYC. Review tags are currently only available for English language reviews. This Hotel does not deserve a 4 Star Rating! Best regardsAtif YoussefGeneral Manager gm@empirehotelnyc.com, This place is perfect for sightseeing as it's really central. We stayed at The London and loved it, we will most likely not return to The Empire Hotel. Beautiful hotel and the staff was exceptionally welcoming and attentive, Marriott Autograph Collection Hotels in New York City, Hotels near ExtraVertical Climbing Center, Hotels near Lincoln Center for the Performing Arts, Hotels near New York Public Library for the Performing Arts, Hotels near 66th St – Lincoln Center Station, Hotels near 59th St – Columbus Circle Station, Hotels near 68th St – Hunter College Station, Hotels near 81st St – Museum of Natural History Station, Hotels near (EWR) Newark Liberty Intl Airport, Hotels near (JFK) John F. Kennedy Intl Airport, Hotels near American Musical & Dramatic Academy New York, NY, Hotels near John Jay College of Criminal Justice, Hotels near Alvin Ailey American Dance Theater, Hotels near New York Institute of Technology, Hotels near Mannes College The New School for Music, Hotels near City University of New York, Hunter College, Hotels near New York School of Interior Design, We compared the lowest prices from 12 websites, We compared the lowest prices from 13 websites, We compared the lowest prices from 14 websites, We compared the lowest prices from 7 websites, We compared the lowest prices from 11 websites, We compared the lowest prices from 15 websites. Location location location. The iconic Empire Hotel New York is well known as the empire of Chuck Bass from the television series Gossip Girl. Also we were told 20% off at restaurant Chowder, and at pool top, but we only got 10% discount. Please send me your booking details so I can further review your interaction with our Concierge staff.Regards,Carlos OrihuelaAssistant General Managercorihuela@empirehotelnyc.com. Is that enough? Review tags are currently only available for English language reviews. Please send me your booking details as I would like to look further into the issue with the A/C.Please let me know if I can be of further assistance in the future.Regards,Carlos OrihuelaAssistant General Managercorihuela@empirehotelnyc.com. You'll pay the same at most of the big name places nearby but you'll have a much better meal. I cannot recommend this Hotel at all. My girlfriend and I had a wonderful time at this hotel, rooms were small and the view was bad, but the decor and the hospitality made up for it. Empire Lobby Bar In its glamour and decadence, The Empire Hotel Lobby Bar offers a convenient and well deserved respite from the hustle of New York City. I am very sorry to learn about your most recent experience in our hotel. I loved the location, it was a great area. I’m so happy to see that you enjoyed your stay at The Empire Hotel. ALL the staff are super friendly. I agree with others, the shower half-wall is not practical. Helen WThank you for sharing your feedback on our associates and our apologies for not meeting your expectations with our room ambience and services. Otherwise everyone was really friendly and helpful.More, Dear KellyHayes17,Thank you so much for taking the time to write your feedback. Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. The room itself was small, VERY dirty and old. Please see our partners for more details. The bar staff could use a refresher course on hospitality and the front desk staff could benefit from a refresher course, as well; but overall the rooms were nice, the beds comfortable and the room service and housekeeping staff excellent. The Empire Hotel: After the Chuck Bass Cocktail! The Empire Hotel: Shame on Chuck Bass - See 8,448 traveler reviews, 1,891 candid photos, and great deals for The Empire Hotel at Tripadvisor. more. Weekend trip to NYC stayed here for two nights. Staff wasn't the friendliest. This business uses tools provided by Tripadvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one. , Terrific bar tenders. I stayed there for one reason and one reason only - Chuck Bass "bought" it.What a let down!! Great location. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Dear jvdc1389,Thank you for taking the time to provide us with your feedback on your most recent stay at the Empire Hotel. Cons - very expensive - the room, the items in the room, the bar, the pool is tiny, the hotel was very busy in the evening as they have a rooftop bar, we had a cockroach in our room but they did upgrade/move us quite quickly and offered to help with our luggage, staff were ok but not overly friendly, terrible wifi. Price of hotel was ok for NYC. Our sincere apologies for not meeting your room temperature expectations. Please contact me directly at the Hotel so I may assist inrectifying the problem immediately. Highly recommend going to the rooftop bar for some great views, drink and dancing. - See 8,449 traveler reviews, 1,891 candid photos, and great deals for The Empire Hotel at Tripadvisor. Book your room at the Empire & get a great deal As the Assistant General Manager I would like to apologize for the challenges you experienced with your room.

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