In this fast-paced making complaints role-play activity, students practice making and dealing with complaints. Choose whether the phrase is used in formal or informal writing. (If you say right or okay to show you understand, it can seem like you are agreeing with someone). But people are unlikely to invest in change for the better unless issues are raised in a polite, professional and positive manner. When they have finished each group takes it in turns to tell the rest of the class each complaining story. They also looked at the evidence that the happy folks in their study were more mindful. There are two complaining role-plays so each student has a go at being the customer and the worker.

It is important to be polite and follow rules for socially acceptable behaviour. They hypothesize that more cheerful folks are likely to complain more mindfully—more strategically if you will—and with a specific goal in mind. In this amusing apologizing game, students practice using expressions with 'sorry'. Student A: You are checking out of your hotel. They aren’t looking to solve anything; they simply want validation.
In this class students will learn some useful phrases for making complaints, discuss complaining and practice the language in a role-play. To write a complaint email in pdf, you need to make it clear and concise. The two students then compare their numbers to see if they match or not.

You can download teacher’s notes to accompany them from our Facebook page or from this blog. The students then role-play a complaint about the misleading ad. Change the situations to match the ones you meet in your life. Next, give each pair of students a set of cards, which they shuffle and place face down on the table.

Tell students to read through the sheet briefly in pairs.
Basicallly, my expectations for finding the same life I once knew were exceedingly high. I bear witness to a litany of problems: bad weather, wars, poor economic performance, nosy in-laws, and broken bones. The Chairman, ADVERTISEMENTS: Municipality Name. You will need: The handout with phrases for complaining: Complaining in English (language) Complaining discussion questions handout: complaining discussion. With a simple click of a button, our message is quickly sent to its corresponding recipient. Well I originally put this plan together about 4-5 years ago for a group conversation class I was teaching. ( Log Out /  Giving a time limit for a matter to be resolved will prompt the recipient to act immediately. 'Excuse me, but this computer is not very fast'. View All Posts. Put students in pairs (A + B). When the students have finished all the role-plays, they report back what happened in each situation and how satisfied the person complaining felt and why. Being polite will help you get what you want. More than 6,000 institutions around the world accept Cambridge English: Advanced as proof of high-level achievement in learning English. Do complainers think it a method to promote social bonding? Show you have the language skills . -, 21+ Email Cover Letter Examples & Samples. The worksheets show products they brought yesterday, but there is a problem with each item and they have to return each product to the shop and make a complaint. It would tie-in quite well with FCE or CAE preparation as they can be required to write letters of complaint. Using a dialogue from the board, the student with the card complains about something the subject is always doing and something the subject never does, e.g. Give Student A a set of strong adverb and adjective combination cards and Student B a set of positive and negative adjective cards. One unfortunate downside to both venting and to chronic complaining is that it can dampen people’s moods. Afterwards, the students swap roles. The students then take it in turns to role-play each situation with one person making the complaint and the other dealing with the complaint and deciding how to react. 'Excuse me, but this computer is incredibly slow'. Well I have to say that the service was pretty slow, so I don't really feel like leaving a tip Finally, pairs of students role-play the complaints to the class. Give us a like and a share .

Change ), You are commenting using your Twitter account. Language, as described above, is species-specific to human beings. Read an extract from some letters of complaint. The customer does this without saying what the item is or where he/she bought it, e.g. What kinds of things do you complain about? If the statement/question and response make a logical pair, the student keeps the two cards. Venters are particularly likely to discount advice and proposed solutions to their problems. As predicted, listening to gripes made people feel worse. When the students have finished, they compare worksheets to check the answers. All Rights Reserved. Ghostbaiting: A Confusing Experience of Rejection, Depression Is the Ultimate Identity Thief, Collecting: An Urge That’s Hard to Resist, Psychology Today © 2020 Sussex Publishers, LLC, The Brain's Ability to Rewire Itself Gives Kids a Superpower, Measuring How the Pandemic Has Impacted Loneliness, How to Discuss Politics Without Losing Friends or Family, Six Ideas for Making Great Recommendations, The Fundamental Truth Halloween Reveals About Ourselves, The Pandemic from a Meaning and Purpose Perspective: Coping, Preventing Cyberbullying Among Children and Adolescents. Play then passes to the next student and so on. Tell them to think of a time when they made a complaint. You’d think the world was ending. Robert Biswas-Diener is a happiness researcher and adventurer. Especially if you focus on the impact of the problem, the importance of change, and cooperate to create a plan for change. The aim is to use the expressions on the cards as part of their role-play. As an extension, one student takes all the statement/question cards and says each one in turn. I enjoy watching people’s facial expressions, listening to their word choices, and tracking their emotional tone. For example, it is normal, when making a complaint, to start by saying “sorry” or “excuse me”, even though you haven’t done anything wrong. Print them out and practise them with friends and fellow students. It’s probably a good method for putting all your frustrations into writing as well.

The Secret to Energizing Your Long-Term Relationship. The pairs then swap roles. Do you have any complaints about English?

Complaining: Are You Sounding Like a Downer? That would be a clue. Give each student a copy of the worksheet. Just what I have been asked for, thank you kindly. Here is a quick summary: Use indirect language; Keep your voice calm; Use modal verbs; End complaints with a question; Explain why you’re upset/frustrated/angry Student A takes the top card from his/her pile and makes a complaint using the vocabulary on the card, e.g. The other student makes a suggestion about the complaint. When you confront your romantic partner about overspending on the credit card, that could be instrumental complaining. Normally the worker will apologise deeply for the problem and promise some immediate action. I’d like to make a complaint. In business I like to encourage the use of 'polite, professional and positive' as a way to frame a response when when we want to complain about something. In one study, researchers found that happy people complain less. Journal of Social Psychology, 154. “I’m so sorry sir / madam, I’ll send someone up to look at it immediately.”, “I’m sorry to hear that, I’ll get someone to check it for you.”. Another clue. Here is a fun apologizing and making excuses activity for pre-intermediate students. Have fun. However, formal emails need to structured in a particular way. ESL Making Complaints, Apologies … I hear people gripe about delayed flights and uncomfortable seats. You can do so by stating the events that led up to the incident, the problem, and then a call to action buttons. 100,000+ Designs, Documents Templates in PDF, Word, Excel, PSD, Google Docs, PowerPoint, InDesign, Apple Pages, Google Sheets, Publisher, Apple Numbers, Illustrator, Keynote. Traffic was worse than expected. If an airline misplaces your suitcase, for instance, you are more likely to lodge a complaint because you feel that your notification of the problem will help to solve it. Address. This usually happens verbally, as in the case of two people on a date commenting on the awful dinner they have been served. Use them, share them, comment on them, and share my link in return. This is a sample complaint later to Municipality Chairman complaining against the insanitary condition in your locality. Linguists call each descendant of the same language family a daughter language, and all speakers within a language family are part of a common speech community. The students begin by brainstorming ten situations in which people make complaints. ( Log Out /  The students' task is to collect matching pairs of cards that make a statement or question and response using the word 'sorry'. Give each group of three a set of statement/question cards and a set of response cards. You may also see client email examples & samples. Before you use these materials… We’ve created a new podcast aimed at B2+ level English students and teachers alike. Think about how you want a problem to be resolved.

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